Creating IT Solutions for the Medical Industry
Infogistics IT can develop and install unique solutions linking your Practice Management, Electronic Health Records and other installed systems to provide custom capabilities specific to their needs.
Situation: Greater Rochester Orthopedics, a large Upstate New York medical practice with a significant installed client base, needed a variety of custom software integrations and reports to enhance business operations in the areas of customer service, efficiency, patient scheduling and marketing.
First and foremost, the practice needed an upgraded outbound appointment reminder system. The current process involved a large Practice Management system, which lacked integration with their phone system. The parallel solutions required duplicate keying of information, which was prone to errors. Greater Rochester Orthopedics also sought an online system for patient statements and a stateof-the-art marketing tool for referring doctors to keep their practice growing.
Action Plan: Infogistics IT created an innovative, efficiency-focused custom software solution that captures the scheduling information from the existing Practice Management system and automatically feeds the patient schedules to the phone system, which makes the reminder calls. In addition, a custom report tracks missed appointments and the phone system in turn calls patients to reschedule appointments.
A second custom software solution was created, which included an online patient portal that allows patients to retrieve their medical statements. In addition, to support GRO’s marketing needs, Infogistics IT developed a simple flash drive application that when installed on a desktop shows current weather conditions and the local forecast as well as the Greater Rochester Orthopedics logo, a list of providers and contact information.
Result: The custom reminder phone call system eliminated duplicate keying by staff, and patient noshow rates dropped by 25%. Patients are now able to easily retrieve their financial statements online. GRO is also distributing the custom flash drives in hopes of increasing referrals from healthcare practices using the device to monitor weather conditions thereby increasing the visibility of their practice contact information.
Testimonial: “Infogistics IT has filled the gap between our primary PM/EHR provider and other systems to develop customer interfaces and reports which saves time for our staff while improving access to key data.”